This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase through the Veld Vibe website.
Veld Vibe is an independent reseller of products supplied and fulfilled by National Clothing Distributors, our trusted supplier and fulfilment partner.
We collect two types of information when you visit or place an order through our website:
We collect information using technologies such as cookies, log files, Meta Pixel and Google Analytics.
These tools help us improve the customer experience, understand how visitors use the website and measure the effectiveness of our advertising campaigns.
With your consent, we use Meta Pixel to measure visits, understand advertising performance and show more relevant advertising. If Meta Advanced Matching is enabled, identifiers that you provide, such as your email address or telephone number, may be converted into a hashed form and sent to Meta to help match your visit with a Meta account. Meta may process this information for advertising measurement, attribution and audience matching in accordance with its own terms and privacy policy.
Meta and its service providers may process information outside South Africa. We rely on your consent for this optional advertising processing. Declining Meta tracking will not prevent you from browsing the website or placing an order.
You may withdraw your Meta tracking consent at any time. Withdrawing consent applies to future visits and does not reverse processing that already occurred.
We use the information collected through the website to process and fulfil orders, arrange shipping, communicate with customers and provide invoices or order confirmations where applicable.
We may also use this information to help screen orders for potential risk or fraud and to improve our products, services and website experience.
Where you have chosen to receive updates or promotional content, your information may also be used to provide marketing and advertising relating to our products and services.
To process and fulfil orders, your personal information may be shared with National Clothing Distributors, our trusted supplier and fulfilment partner, as well as PayFast, courier companies and other service providers involved in delivering your order.
We also use tools such as Google Analytics and Meta Pixel to better understand how visitors interact with our website and to improve our advertising and marketing efforts.
We may share your information where required to comply with applicable laws and regulations or to protect our rights.
We may use your personal information to provide you with relevant advertisements or marketing communications that may be of interest to you.
You have the right to object to the use of your personal information for direct marketing. You can decline optional advertising cookies when first visiting the website or withdraw consent using the control above.
We will retain your order information for our records unless and until you request that this information be deleted, subject to any legal or operational requirements.
We may update this Privacy Policy from time to time to reflect changes to our business practices, operational requirements or legal obligations.
This website is not intended for individuals under the age of 16.
If you have any questions about this Privacy Policy, want to object to processing, request access, correction or deletion, withdraw consent, or make a complaint, email us at veldvibeza@gmail.com. You may also lodge a complaint with the Information Regulator of South Africa.
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