Returns & Exchanges

We offer FREE, hassle-free size exchanges. If your item doesn’t fit, we will arrange for a courier to collect it and deliver a replacement FREE of charge.

If there is a quality issue or defect, we will arrange the return at no charge and, where applicable, provide a replacement or full refund.

For approved refunds on non-defective products, a 5% handling fee applies, except where South African consumer law entitles the customer to a refund without penalty.

At Veld Vibe, we want our customers to be happy with every purchase. Veld Vibe is an independent reseller of products supplied and fulfilled by National Clothing Distributors, our trusted supplier and fulfilment partner.

While purchases are made through the Veld Vibe website, all shipping, returns, exchanges, product inspections and refund requests are administered directly by National Clothing Distributors in accordance with their policies and procedures.

If you are not completely satisfied with your purchase, National Clothing Distributors will do their very best to accommodate either a replacement product or an approved refund. Size exchanges are offered free of charge.

All return, exchange and refund requests must be submitted directly to National Clothing Distributors at returns@parka.co.za .

Returns & Exchanges

• National Clothing Distributors offers a 30-day returns and exchanges period and a 14-day refund period for products purchased online through Veld Vibe.
• Returns can be requested by contacting National Clothing Distributors directly at returns@parka.co.za .
• Where applicable, products must be returned in their original packaging.
• For size exchanges, goods must be unused and undamaged.
• All returned goods are inspected. Size exchanges are checked for use, damage and original packaging; faulty items are inspected for the reported quality issue or defect.
• National Clothing Distributors reserves the right to refuse a return for a size exchange if the product shows signs of use, has been damaged or is not returned in its original packaging. This does not exclude returns for qualifying quality issues or defects.
• To complete a return, your order number or proof of purchase may be required.

Defective Products

Defective products can be reported directly to National Clothing Distributors by emailing returns@parka.co.za .

A product defect specifically excludes damage arising from:

• Normal wear and tear.
• Alterations to the product.
• Negligence, incorrect use or abuse of the product.
• Inadequate care that could reasonably be expected.

Qualifying defective products may be returned at no charge and may qualify for a replacement or full refund without a handling fee, in accordance with applicable South African consumer law.

Size Exchanges & Returns

Once National Clothing Distributors receives your return or exchange request, a courier will be dispatched to collect the item(s) from the same address to which the order was delivered. Courier collection and delivery of a replacement for a size exchange are completely free of charge. You will receive an email containing a two-page waybill that must be printed and handed to the courier when the item(s) are collected.

Once the item(s) have been received and inspected, National Clothing Distributors will process the approved refund or arrange a replacement product in the case of a size exchange.

Refunds

Once your return has been received and inspected, you will be notified by email whether your refund has been approved or rejected.

If approved, your refund will be processed and paid into your bank account within seven days.

• No cash refunds will be issued as a safety precaution.
• A 5% handling fee applies to approved refunds on non-defective products, except where applicable South African consumer law requires a refund without penalty.
• No handling fee applies to qualifying quality issues or defective products. These may qualify for a full refund in accordance with applicable consumer law.
• Size exchanges remain completely free of charge.

Late or Missing Refunds

Please allow for normal banking processing times. If you have checked your bank account after seven days and have still not received your refund, please contact National Clothing Distributors directly at returns@parka.co.za .

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